{% set baseFontFamily = "Open Sans" %} /* Add the font family you wish to use. You may need to import it above. */

{% set headerFontFamily = "Open Sans" %} /* This affects only headers on the site. Add the font family you wish to use. You may need to import it above. */

{% set textColor = "#565656" %} /* This sets the universal color of dark text on the site */

{% set pageCenter = "1100px" %} /* This sets the width of the website */

{% set headerType = "fixed" %} /* To make this a fixed header, change the value to "fixed" - otherwise, set it to "static" */

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{% set baseFontWeight = "normal" %} /* More than likely, you will use one of these values (higher = bolder): 300, 400, 700, 900 */

{% set headerFontWeight = "normal" %} /* For Headers; More than likely, you will use one of these values (higher = bolder): 300, 400, 700, 900 */

{% set buttonRadius = '40px' %} /* "0" for square edges, "10px" for rounded edges, "40px" for pill shape; This will change all buttons */

After you have updated your stylesheet, make sure you turn this module off

What Do These Review Sites Say About Your Hotel WiFi?

by John Ciarlone on September 23, 2014

hotel and hospitality wifi

You're likely aware that there are plenty of websites out there rating hotels, but did you realize that the quality of your WiFi is quickly becoming a major factor?

According to a study conducted by Hotels.com, over one-third of respondents said that the availability of WiFi was their number one deciding factor when choosing between comparable hotels. That number goes up to more than half when looking at business professionals specifically. In fact, guests appear to prefer free WiFi over free breakfasts.

Of course, having WiFi is only part of the story - it also needs to be usable and reliable. Since, unfortunately, not every hotel offering WiFi actually provides it, that means websites are appearing specifically for guests to share their experiences with hotel WiFi.

Let's look at the top sites... Your hotel might be on them!

Short on time? Download our free guide "How to Create A WiFi Network   Your Guests will Love"

Meraki AP New Websites Are Grading Your Hospitality WiFi

1 - Hotel WiFi Test

HotelWiFiTest.com does exactly what it sounds like, and very quickly. Guests staying at a hotel are encouraged to run tests on their local network, which are immediately added to the website's database. Users even have the option of tagging the hotel on FourSquare, or Tweeting about it, using pre-made messages. These tags could be either good or bad.

It also keeps detailed lists of the best hotel WiFi to be found in a given city, so being known for having great WiFi could get you a lot of exposure to people browsing the website. The most popular destinations are right on the front page for anyone to peruse.

If your hotel is listed, you should take the comments seriously. Potential guests visiting the site certainly will be.

2 - SpeedSpot

The major competitor to HotelWiFiTest is SpeedSpot.com, which also covers cafes, restaurants, and other public WiFi locations. SpeedSpot makes it slightly harder to run the tests, but they have a bigger database and a larger focus on helping visitors search for WiFi. Plus, they also offer apps for iOS and Android, as well as browser extensions that automatically insert SpeedSpot results into searches on major travel sites like TripAdvisor.

So, for a serious traveler or WiFi camper, SpeedSpot provides all-in-one resources for finding high speed public WiFi. Being well rated by them would provide a serious boost to just about any hotel's visitor rates.

Can Your Hotel WiFi Be Too Good?good hotel wifi

While we're on the subject, I came across this article which illustrates a major conflict brewing between visitors and hotels. What do you do if a visitor wants WiFi so he can undercut your pay-per-view rates?

It's hard to blame the author. He bought a ChromeCast and wants to use it. On the other hand, its also hard to blame the hotel for wanting to discourage this. On the other other hand, regardless of who's "right" here, the bottom line is that the Galleria Park now has a rather prominent article online trashing their WiFi service.

There's no perfect solution here, and it may boil down to your relationships with your own customer base. However, this is one of the reasons we tend to recommend hotels use a "tiered" system for their WiFi. That is, they have a basic low-speed network for free, as well as a faster one suitable for streaming, for a nominal upgrade fee.

It's a fair compromise in most respects, and ensures you at least recoup your operating expenses if someone wants to use WiFi to bypass your official service offerings.

Your Hotel IS Being Judged On Its WiFi

WiFi is of increasing importance to visitors of all types, and they ARE choosing their stays based on WiFi speed and availability. A hotel today would be wise to take heed of this, and look at improving their service offerings specifically to appeal to a wired audience.

For more tips and advice on how to offer the best possible WiFi to your visitors, just contact Hummingbird Networks with your questions!


Topics: Hospitality Solutions, Wireless