Smart Hands Technicians:
What They Do And How They Help Businesses



More and more organizations are using co-located data centers to host their digital assets. Although you can manage those assets on your own using a remote management system, you must also have a reliable and experienced technical team available when something goes wrong. 

Sending your own IT staff to the data center to do routine maintenance or address emergency situations can be cost-prohibitive. It’s why most companies prefer to use a smart hands service, which is usually provided as a fee-based service by a data center or a third-party provider. 

A smart hands service provides on-site support that can act as your virtual IT staff. They are known as "smart hands technicians." The following guide will outline what a smart hands technician is, their services, and how you can benefit from their expertise.

What Is A Smart Hands Support Technician?

A smart hands support technician is an IT professional who provides remote and on-site technical assistance to clients. Smart hands technicians offer proactive and reactive support to keep systems running. 

This can include everything from server maintenance and upgrades to troubleshooting and resolving hardware or software problems. Smart hands technicians are knowledgeable in various technologies, including computer systems, networks, cloud computing, and virtualization.

Smart Hands Support Technician

A Smart Hands Tech’s Duties And Responsibilities

Although services sometimes vary from one smart hands service to another based on the level of support you're purchasing, in general, a smart hands technician can do the following:


Physically Assists With Remote Data Center Tasks

Smart hands technicians are often the first point of contact when something goes wrong at a remote data center. They can troubleshoot problems and provide assistance with hardware and software upgrades, installations, and repairs.

Troubleshooting Network Issues

When something goes wrong with your network, you'll want to have a reliable technician who can investigate and resolve the issue quickly. After all, serious network problems can cause your entire business to grind to a halt. Smart hands technicians are experienced in diagnosing and resolving network-related issues.

In addition, they can troubleshoot and repair networking hardware, assess network performance and security, and configure cloud-based systems.

Replacing Defective Hardware

Sometimes, hardware fails or needs to be updated. Whether it's a server, router, switch, or other devices, smart hands technicians can replace defective hardware with new or refurbished parts quickly. 

They can also remove end-of-life hardware and dispose of it properly. By working with a smart hands technician, you can ensure that your hardware is replaced safely, efficiently, and correctly so your data remains secure.

Works Closely With A Team Of Engineers And IT Professionals

Smart hands technicians can work closely with your team of engineers and IT professionals to ensure that all operations at the data center run smoothly. They will collaborate with engineers on developing and implementing system upgrades, ensuring they comply with security standards. 

They can also work with IT professionals to troubleshoot and solve any technical issues that come up. Additionally, they can advise on best practices for keeping systems up and running at optimal performance levels.

24/7 Availability For Urgent Requests Or Emergencies

When your business relies on data center operations, you'll want to address any technical issues quickly. A smart hands technician can provide 24/7 availability for urgent requests or emergencies. 

In addition, they can quickly diagnose any problems and take the necessary measures to keep your systems running smoothly. This ensures that your business operations don't suffer unexpected downtime.


Benefits Of Using Smart Hands Technician Services For Your Business

You may have your own IT team that can handle much of what a smart hands technician does. However, there are some significant benefits to using a smart hands support service, even if you have your own IT staff. The following are some of the primary benefits of using smart hands technician services for your business:

Easy Access To Remote Troubleshooting And Maintenance

You can easily access remote troubleshooting and maintenance with a smart hands technician. This means that the technician can remotely investigate and diagnose any technical issues without ever having to leave their office. This can be especially beneficial for businesses that operate in multiple locations, as the technician can provide support for all locations without traveling.

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Save Time And Resources

Having a smart hands technician on-site can save time and resources. The technician can be available for urgent requests or emergencies, ensuring that technical issues are resolved quickly. This is particularly helpful if your place of business is far from the data center, requiring you to send IT personnel to the site to resolve technical issues. This can be both time-consuming and expensive. Additionally, outsourcing certain tasks to a smart hands technician frees up your IT staff to focus on more critical projects.

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Improve Business Efficiency And Productivity

Using a smart hands technician to manage data center operations can improve business efficiency and productivity. The technician can ensure systems are running optimally and provide advice on best practices for keeping them up and running. This boosts the efficiency of operations and reduces downtime, helping your business to run more smoothly.

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Having 24/7 support will also help to improve customer satisfaction, as any technical issues can be resolved quickly and efficiently.

HBN USA MAP Capital and Major Cities compressed

Hummingbird Networks Provides Smart Hands Technician Services in All Major U.S. Cities and beyond.

We're a team of IT experts who are dedicated to building your business an optimized network that is protected from the dangers of online criminals.  Let us develop a road map to accelerate your digital transformation with the products and services needed to get you there. 


Tips For Selecting A Good Smart Hands Tech

Now that you understand the benefits of a smart hands technician and when to hire one, the following are some tips for selecting the right person for your business:

Industry Certifications And Long-Term Experience

1. Has Industry Certifications And Long-Term Experience

Ensure the technician you hire has certifications in the specific tasks you need help with, such as network or server maintenance. This will ensure that they are knowledgeable and experienced enough to resolve any issues quickly and efficiently. Some industry certifications you should look for include:

  • CompTIA+
  • CompTIA Network+
  • CompTIA Server+
  • Microsoft MCSA/MCSE


2. Possesses Good Communication Skills

A good smart hands technician should possess excellent communication skills. They should be able to explain technical issues in clear, easy-to-understand terms and provide helpful advice on best practices for managing systems. 

Additionally, because communication is a two-way street, they should also be able to listen carefully to your requirements and feedback. 

Finally, good communication requires ready availability, meaning they should be easy to contact. As such, ensure that the technician you hire is available and responsive.

When you first speak with a potential technician, take note of their communication style to see if they're a good fit for your business.

Good Communication Skills
Meets Your Time Requirements

3. Meets Your Time Requirements

Ensure that the technician you hire can meet your time requirements. This could mean providing emergency support or delivering a project within a specific timeframe. Ask potential technicians about their availability and turnaround times to ensure they can provide the level of service your business needs.

4. Offers Budget-friendly Pricing

Some smart hand services are only available at a monthly subscription rate. However, this can be very inefficient cost-wise since you may not use the technician daily. 

To save money, look for a technician who offers hourly or project-based pricing. This will give you the flexibility to pay only when you need their services. Additionally, look for technicians that offer different plans. Such flexibility will be more budget-friendly.

Budget-friendly Pricing
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Get Reliable Smart Hands Technicians For Your Business Needs

A reliable smart hands technician can help ensure that your IT infrastructure is running smoothly and efficiently. At Hummingbird Networks, we offer comprehensive smart hands support that you can rely on. We take a personalized approach to every project, ensuring each client receives the highest quality service.

Additionally, our pricing is flexible and budget-friendly, allowing you to get the support you need without breaking the bank. We're committed to helping our clients get the most out of their IT infrastructure, so contact us today and let us take care of your smart hands needs.

With our help, you can rest assured that all of your technical requirements are being met with the highest standards of excellence.

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